Human Resources

The Human Resources Department models leadership and professionalism within a network of strategic partners. We are committed to providing a broad range of customer-centered services which include recruitment/retention, benefits/classification/compensation, commute trip reduction/parking, legal/employment law compliance, and workforce development.

Tim Hansen Human Resources Director

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Description:

Our Enforcement Rate is the amount of time spent by our Parking Enforcement Officers in the field enforcing Spokane County parking rules. Our stretch goal is that 70 percent of a Parking Officer's time is spent in the field versus administrative tasks.

Significance:

Improve Enforcement Efficiency ... Optimize enforcement schedule and resources based on the evaluation of parking behaviors and trends ... Insure Regulation ... Provide enforcement that is efficient, considerate and fair.

Tim Hansen Human Resources Director

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Description:

The HR Suite of Instructor-Led courses are offered to educate employees on County-specific content.

Significance:

The number of employees completing these County-specific courses indicate how many employees are gaining valuable information to better serve internal and external customers.

Tim Hansen Human Resources Director

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Description:

Number of employees who voluntarily left County employment as a percentage of total headcount.

Significance:

This measurement can indicate we have serious employment issues to address.

Tim Hansen Human Resources Director

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Description:

Measuring the percentage of benefit entries that contain errors.

Significance:

It is critical that data is accurate so that employees' paychecks are not impacted.

Tim Hansen Human Resources Director

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Description:

Personnel Entry errors made by HR as a percentage of total personnel action forms processed.

Significance:

Process personnel action forms accurately. Errors may result in improper wages paid to employees.

Tim Hansen Human Resources Director

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Description:

KeystoneYOU eLearning is a library of business courses designed for Spokane County employees. Employees can access the 70-course library 24/7 at no cost. Managers approve time for employees to complete assigned courses; employees can access any additional courses on mobile devices, but may not charge the County overtime. Courses are organized into Leadership and Supervision, Desktop Skills, Project Management, Workplace Essentials, and Personal Effectiveness.

Significance:

Employees now have access on all shifts and in all County work locations to high-quality professional development.

Tim Hansen Human Resources Director

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Description:

Number of days from which a job posting is opened to date hiring manager makes an offer.

Significance:

Important to recruit and hire great employees in the least amount of time at the least amount of cost.

1 of 7

Spokane County Parking Enforcement

2 of 7

Number of employees completing HR Suite courses

3 of 7

Spokane County Voluntary Turnover Rate

4 of 7

Benefit Entry Error Rate

5 of 7

Personnel Action Forms Error Rate

6 of 7

KeystoneYOU eLearning Employee Participation

7 of 7

Average Days to Fill a Vacancy