Human Resources

The Human Resources Department models leadership and professionalism within a network of strategic partners. We are committed to providing a broad range of customer-centered services which include recruitment/retention, benefits/classification/compensation, commute trip reduction/parking, legal/employment law compliance, and workforce development.

Tim Hansen Human Resources Director

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Description:

Our Enforcement Rate is the amount of time spent by our Parking Enforcement Officers in the field enforcing Spokane County parking rules. Our stretch goal is that 70 percent of a Parking Officer's time is spent in the field versus administrative tasks.

Significance:

Improve Enforcement Efficiency ... Optimize enforcement schedule and resources based on the evaluation of parking behaviors and trends ... Insure Regulation ... Provide enforcement that is efficient, considerate and fair.

Tim Hansen Human Resources Director

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Description:

Number of employees who voluntarily left County employment as a percentage of total headcount.

Significance:

This measurement can indicate we have serious employment issues to address.

Tim Hansen Human Resources Director

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Description:

Measuring the percentage of benefit entries that contain errors.

Significance:

It is critical that data is accurate so that employees' paychecks are not impacted.

Tim Hansen Human Resources Director

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Description:

Personnel Entry errors made by HR as a percentage of total personnel action forms processed.

Significance:

Process personnel action forms accurately. Errors may result in improper wages paid to employees.

Tim Hansen Human Resources Director

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Description:

Number of days from which a job posting is opened to date hiring manager makes an offer.

Significance:

Important to recruit and hire great employees in the least amount of time at the least amount of cost.

1 of 5

Spokane County Parking Enforcement

2 of 5

Spokane County Voluntary Turnover Rate

3 of 5

Percentage of Processing Errors for Benefit Actions

4 of 5

Personnel Action Forms Error Rate

5 of 5

Average Days to Fill a Vacancy