Spokane County Performance Indicators

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Parks, Recreation & Golf

The mission of the Parks, Recreation & Golf Department is to enhance the general quality of life for the residents of Spokane County by providing the highest quality and quantity of parks, recreation, open space, and related cultural opportunities given the available resources.

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Doug Chase Director
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Description:

Spokane County is very supportive of and endeavors to accommodate special requests from the community to reserve usage of certain Spokane County Park Properties/Facilities to conduct community and family oriented events (i.e. dogs show, car show, day camp, festival, weddings, competitive sporting events etc.). Spokane County accommodates these activities through a special event permitting process, obtaining insurance and requiring additional measures as necessary to insure event success and compatibility with facility and other park users.


Significance:

The Special Event Permit process enables access to Spokane County's Parks system and facilities through insuring successful and well coordinated events and activities. We strive to make the permitting process quick, easy, and helpful to the event organizer.

Doug Chase Director
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Description:

Spokane County Parks, Recreation & Golf has been in the business of providing parks and recreational facilities since the 1950's. Over the past seven decades, Spokane County has acquired and developed new parks. Signage is a critical part of guiding how the community finds, accesses, and uses County parks. The Signage Plan and Guidelines were develop to guide the implementation of common standards throughout the park system that would help "brand" County Parks and be more effective in providing the community critical information about each park.


Significance:

The community utilizes park signage to identify, find, access, and enjoy parks. Without signage, many parks are "invisible" to a majority of the community. This can cause significant issues not just for park users, but often parks that are "invisible" are vandalized more frequently. Having clear, consistent, and obvious signage throughout County parks will improve the community's experience of these parks and likely reduce negative issues such as vandalism.

Doug Chase Director
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Description:

Track the number of volleyball team registrations for Fall, Winter and Spring Leagues (shown above by quarter).


Significance:

Spokane County's Adult Volleyball Program is enjoyed by over 600 players annually. The Volleyball Program is funded through team registration fees. These registration fees provide the revenue necessary to sustain operations. Beginning in 2016, customer feedback (shown by the quality of experience score) will provide direction for ongoing improvement.

Doug Chase Director
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Description:

Track the number of softball team registrations for Spring/Summer, Mid-Summer, and Fall Leagues (shown above by quarter).


Significance:

With over 7,500 participants, Spokane County's Adult Softball Program is one of the largest programs in the state of Washington. The Softball Program is funded through team registration fees. These registration fees provide the revenue necessary to sustain operations. Beginning in 2016, customer feedback (shown by the quality of experience score) will provide direction for ongoing improvement.

Doug Chase Director
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Description:

Spokane County Parks, Recreation & Golf operates Liberty Lake Regional Park on a seasonal basis. Liberty Lake Regional Parks provides camping, swimming, hiking opportunities and more. A $2 entry fee per person is charged and camping is offered at market rates. Number of patrons served is a Key Performance Indicator for measuring success of Spokane County's aquatic sites. It is equally important to routinely obtain and consider customer feedback for quality of program experience on a measurable scale. Beginning in 2016, customer feedback (Quality Experience Score) will be measured through park user surveys.


Significance:

Liberty Lake Regional Park provides one of only two close-in public campgrounds (the other, Bowl and Pitcher, is operated by State Parks) for Spokane County residents. It also provides a public swimming beach that is heavily used by the community. Number of patrons directly correlates to amount of revenue generated. In addition, customer feed back provides direction for ongoing improvements.

Doug Chase Director
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Description:

Spokane County Parks, Recreation & Golf operates the Northside Family Aquatic Facility ("NSAF") and provides programming from open swim to swim lessons, June through August.


Significance:

Number of patrons directly correlates to amount of revenue generated. In addition, customer feed back provides direction for ongoing improvements.

Doug Chase Director
Give Feedback

Description:

Spokane County Parks, Recreation & Golf operates the Southside Family Aquatic Facility ("SSAF") and provides programming from open swim to swim lessons, June through August.


Significance:

Number of patrons directly correlates to amount of revenue generated. In addition, customer feed back provides direction for ongoing improvements.

Doug Chase Director
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Description:

Spokane County owns and operates three beautiful 18-hole championship public golf courses serving residents and visitors alike. These include Hangman Valley, MeadowWood, and Liberty Lake golf courses. Rounds played monthly and annually is a Key Performance Indicator for measuring success for golf operations. It is equally important to routinely obtain and consider customer feedback for quality of golf experience on a measurable scale.


Significance:

Rounds played directly correlates to revenues generated necessary to sustain operations. Customer feedback provides direction for ongoing improvement: e.g. operational policies, staff training, capital improvements, etc... Beginning in 2016, customer feedback (Quality Experience Score) will be measured via "secret golfer" evaluations and customer survey results throughout the season.

Doug Chase Director
Give Feedback

Description:

Spokane County owns and operates three beautiful 18-hole championship public golf courses serving residents and visitors alike. These include Hangman Valley, MeadowWood, and Liberty Lake golf courses. Rounds reserved monthly online is a Key Performance Indicator for measuring success for golf operations in terms of customer service and efficient use of staff time.


Significance:

Rounds Reserved Online directly correlates to revenues generated necessary to sustain operations along with excellent customer service and efficient use of staff time

Doug Chase Director
Give Feedback

Description:

Track the number of basketball team registrations for Fall, Winter and Spring Leagues (shown above by quarter).


Significance:

Spokane County's Adult Basketball Program is enjoyed by over 500 players annually. The Basketball Program is funded through team registration fees. These registration fees provide the revenue necessary to sustain operations. Beginning in 2016, customer feedback (shown by the quality of experience score) will provide direction for ongoing improvement.

Doug Chase Director
Give Feedback

Description:

Spokane County Parks, Recreation & Golf operates three aquatic sites: Northside, Southside & Liberty Lake and provides programming from open swim to swim lessons, June through August.


Significance:

Number of patrons directly correlates to amount of revenue generated / effectiveness of recovering operational costs. In addition, customer feed back provides direction for ongoing facility and customer service improvements. Beginning in 2016, customer feedback (Quality Experience Score) will be measured via "secret swimmer" evaluations and customer survey results throughout the season.

Doug Chase Director
Give Feedback

Description:

Spokane County Parks, Recreation & Golf provides American Red Cross Learn-to-Swim classes to community members. The program is designed to allow students to learn at their own pace and master the skills at each level before attempting the next challenge.


Significance:

Number of students served directly correlates to the amount of revenue generated. In addition, customer feed back provides direction for ongoing program improvements.

Doug Chase Director
Give Feedback

Description:

Spokane County Parks, Recreation & Golf provides American Red Cross Learn-to-Swim classes to community members. The program is designed to allow students to learn at their own pace and master the skills at each level before attempting the next challenge.


Significance:

Number of students served directly correlates to the amount of revenue generated. In addition, customer feed back provides direction for ongoing program improvements.

Doug Chase Director
Give Feedback

Description:

The Spokane County Parks System consists of over 13,500 acres of developed and undeveloped park land and facilities. This key performance indicator focuses on the 3,080 acres of community and regional park land managed, operated and maintained by the Parks Department utilizing an annual general fund allocation. As a result of the Great Recession of 2008-09, the general fund allocation for maintaining these properties was significantly reduced, from $37 per acre (in 2015 dollars) to less than $25 per acre. The community and regional parks host over 100 special events annually, serving tens of thousands of residents and visitors. Beginning in 2016, customer feedback (Quality Experience Score) will be measured through park user surveys to monitor and respond to the needs of the public.


Significance:

Direct and routine feedback from park users will help the Department monitor the adopted Level of Service standards when determining how to make use of limited resources and can assist in fine-tuning service levels to best meet the community's needs. Examples include frequency and timing of trash removal/availability, restroom cleaning/availability, mowing, irrigating, condition of facility improvements, etc. It is also helpful for the community to understand financial resources available relative to the number of community and regional park acreage to be maintained at an established level of service.

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Special Event Permits
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County Parks Signage Plan & Guidelines Implementation
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Spokane County Volleyball League
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Spokane County Softball Program
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Liberty Lake Regional Park
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Northside Family Aquatics Site
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Southside Family Aquatic Facility
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Rounds Played at Spokane County Golf Courses
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Percentage of Golf Rounds Reserved Online
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Spokane County Basketball Program
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All Aquatic Sites
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Northside Aquatic Facility Swim Lessons
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Southside Aquatic Facility Swim Lessons
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Community and Regional Park Operations