Give Feedback
Description:
The Spokane County Parks System consists of over 13,500 acres of developed and undeveloped park land and facilities. This key performance indicator focuses on the 3,080 acres of community and regional park land managed, operated and maintained by the Parks Department utilizing an annual general fund allocation. As a result of the Great Recession of 2008-09, the general fund allocation for maintaining these properties was significantly reduced, from $37 per acre (in 2015 dollars) to less than $25 per acre. The community and regional parks host over 100 special events annually, serving tens of thousands of residents and visitors. Beginning in 2016, customer feedback (Quality Experience Score) will be measured through park user surveys to monitor and respond to the needs of the public.
Significance:
Direct and routine feedback from park users will help the Department monitor the adopted Level of Service standards when determining how to make use of limited resources and can assist in fine-tuning service levels to best meet the community's needs. Examples include frequency and timing of trash removal/availability, restroom cleaning/availability, mowing, irrigating, condition of facility improvements, etc. It is also helpful for the community to understand financial resources available relative to the number of community and regional park acreage to be maintained at an established level of service.
