Spokane County Performance Indicators

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Information Technology

The Information Technology Department provides Spokane County with the technical leadership and expertise to manage networks and computer systems. By focusing on customer-driven solutions, we coordinate and provide planning, education, services and tools in a cost-effective and timely manner.

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Becky Gehret Information Technology Director
Give Feedback

Description:

This Key Performance Indicator tracks on a monthly basis the number of new customer accounts registered to Spokane County's website. By creating an account with Spokane County, a citizen can stay informed via email or text message on their choice of topics, including various public meetings, upcoming events, and emergency alerts.


Significance:

Spokane County feels it is vital to engage the community and its citizens to better inform of them of current and future events, public meetings, alerts, and other county-based pertinent news.

Becky Gehret Information Technology Director
Give Feedback

Description:

County staff submitting Help Desk requests have the opportunity to provide feedback regarding their perception of the speed of resolution to their request. The user measures their satisfaction of a timely resolution on a scale of 1 (Not Satisfied) to 5 (Very Satisfied).


Significance:

County users should expect a reasonable time for resolution regarding a submitted Help Desk request.

Becky Gehret Information Technology Director
Give Feedback

Description:

County staff submitting Help Desk requests have the opportunity to provide feedback via a survey regarding their Help Desk experience. One of the components of the survey is a measurement of Overall Satisfaction the user has in regard to the resolution of the Help Desk request. Overall Satisfaction is measured on a scale from 1 - Not At All Satisfied to 5 - Very Satisfied.


Significance:

County users should expect nothing less than high-quality, knowledgeable assistance when receiving support from the Information Technology Department . Measuring satisfaction levels provides IT with a real view of how the users perceive their Help Desk experience.

Becky Gehret Information Technology Director
Give Feedback

Description:

This key performance indicator will track IT's ability to provide services to all County General Fund Departments while staying within our 2016 General Fund budget allotment. Our goal is to remain under, yet close to our budgeted amount as the year progresses.


Significance:

IT must balance the needs and requests from all General Fund departments as a whole, providing adequate services while staying within the overall budgeted $ amount for the year. A significant deviation from our budgeted service levels throughout the year will trigger a review of discretionary work projects and a potential reprioritization of those projects.

Becky Gehret Information Technology Director
Give Feedback

Description:

This key performance indicator will track IT's ability to provide services to all County General Fund Departments while staying within our 2017 General Fund budget allotment. Our goal is to remain under, yet close to our budgeted amount as the year progresses.


Significance:

IT must balance the needs and requests from all General Fund departments as a whole, providing adequate services while staying within the overall budgeted $ amount for the year. A significant deviation from our budgeted service levels throughout the year will trigger a review of discretionary work projects and a potential reprioritization of those projects.

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Spokane County Website Customer Accounts
2 of 5
Timely Completion of Help Desk Requests
3 of 5
Help Desk Requests - Overall Satisfaction Level
4 of 5
2016 IT YTD General Fund Billing - Budget to Actual
5 of 5
2017 IT YTD General Fund Billing - Budget to Actual